| Listening/Speaking | Reading | Writing |
| · Can take and pass on most messages that are likely to require attention during a normal working day · Can take part in a routine meeting or seminar on familiar topics, exchanging factual information through question and answer or through receiving instructions · Can express his/her own opinion, and present arguments to a limited extent |
· Can understand standard types of letters such as orders, complaints, appointments, enquiries, etc. and pass these on to the appropriate person for action · Can understand the general meaning of reports dealing with, for example, conditions and advice · Can understand instructions, procedures, etc. within own job area |
· Can write a non-routine letter where this is restricted to matters of fact · Can write a report of a factual nature, but if the report is for external consumption his/her work will require checking and correcting · Can draft straightforward instructions, regulations, etc. |
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