3) express your gratitude.
3. 道歉信。
开头:简单交代对何事进行道歉。
正文:解释事情发生的原因,消除误会或矛盾。
结尾:再次表示遗憾何歉意,表明愿意补救的愿望,提出建议或安排。
常用句型:
I must apologize to you for…
I am very sorry that..
I regret to inform you that I will not be able to…
I am afraid what I have done has caused many inconveniences to you.
I sincerely hope you understand that I offended you quite unintentionally.
I believe you can understand that I have not intended to hurt you.
I owe you an apology.
It is my fault.
I am to blame for this unpleasant thing.
Please pardon/excuse/forgive me.
I sincerely hope that you will kindly accept my apologies.
I will try my utmost not to make such a stupid mistake again.
I trust the settlement of the matter will meet your wishes.
I hope you will kindly forgive my lapse of attention.
I am so sorry to have put you to/into so much trouble.
2) 说明情况与理由,实事求是,简明扼要。