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常用信件写作介绍
1. 投诉信
开头:自我介绍,交代投诉内容,表明本信的目的和要求
正文:说明情况,讲清利害,分析利弊。告诉对方你因此受到的伤害或不便,提
出解决问题的建议,表明希望如何处理。
结尾:表达希望问题得到迅速恰当解决的强烈愿望。希望尽快得到满意的答复。
常用句型:
I am writing to you to complain about….
I am writing to express my dissatisfaction with/at…
I beg to call your attention to the fact that…
I wish to refer you to an incident which occurred…, calling for some remedial action.
I very much regret to have to inform you that…
I am totally/completely disappointed/upset to find…
I find it awful/quite distressing that…
My experience in…on…(date) shocked me. I can hardly put up with it.
There are some problems with the … that I wish to bring to attention. For one thing,
there is…. For another, …..
I can hardly stand/bear/tolerate/put up with it any more.
To improve the situation/solve the above problem, it is advisable for you to take the
following measures:…
I look forward to a day when we could really enjoy a more efficient service.
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