2004年10月全国旅游管理专业英语试卷

A. He agrees with them.

B. He criticizes the situational approach.

C. He criticizes the behavioral approach.

D. He introduces them objectively.

Passage Two

　　 The danger of being sued by a client for problems created by an intermediary has forced travel agents and such suppliers as airlines to seek protection through insurance and the use of disclaimers. A disclaimer is a statement that is written into a contract explaining that the travel agent or supplier will not be liable for acts or errors of wholesalers and other third parties, such as tour guides and chauffeurs. To be fully protected, a disclaimer normally must be presented to the client both in writing and orally.

　　 Travel agents and suppliers have found that it is important to review carefully all of the advertising and promotional materials they give to clients to make certain the wording in such material does not negate their disclaimers. It is natural for a travel agency to want to convince clients that it is professional and offers dependable service; however, such claims may create problems if they should prove untrue. For example, an agency called the Four Winds Travel Agency once stated the following in its advertising: