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发布时间：2006-06-23 17:06     点击：

　　(A) The firm is having difficulty retaining its clients of long standing.

　　(B) The firm is having difficulty getting business through client recommendations.

　　(C) The firm charges substantial fees for its services.

　　(D) The adverse effects of poor performance by the firm are significant for the client.

　　(E) The client is reluctant to incur risk.

　　3. Which of the following is cited in the passage as a goal of some professional service firms in offering unconditional guarantees of satisfaction?

　　(A) A limit on the firm's liability

　　(B) Successful competition against other firms

　　(C) Ability to justify fee increases

　　(D) Attainment of an outstanding reputation in a field

　　(E) Improvement in the quality of the firm's service

　　4. The passage's description of the issue raised by unconditional guarantees for health care or legal services most clearly implies that which of the following is true?

　　(A) The legal and medical professions have standards of practice that would be violated by attempts to fulfill such unconditional guarantees.

　　(B) The result of a lawsuit of medical procedure cannot necessarily be determined in advance by the professionals handling a client's case.

　　(C) The dignity of the legal and medical professions is undermined by any attempts at marketing of professional services, including unconditional guarantees.

　　(D) Clients whose lawsuits or medical procedures have unsatisfactory outcomes cannot be adequately compensated by financial settlements alone.

　　(E) Predicting the monetary cost of legal or health care services is more difficult than predicting the monetary cost of other types of professional services.

　　5. Which of the following hypothetical situations best exemplifies the potential problem noted in the second sentence of the second paragraph (lines 14-17)?

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