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(c) Led to psychological factors becoming the mostimportant consideration in achieving production efficiency
(d) Led to economic considerations being less important in achieving productivity
18. Part of the reason for the change in focus from economics to a more multifaceted approach to the psychological effects on doing work was
(a) due to the recognition that workers should be happy at work in order to maintain high productivity
(b) a general conclusion that pay was sometimes not the most important factor
(c) because the Hawthorne study continued for so long
(d) because the workers requested it
19. According to the passage, it can be concluded that a “multifaceted approach” to human motivation in the workplace
(a) excludes economics
(b) can lead to greater productivity
(c) excludes physical conditions
(d) focuses mainly on psychological and social forces
20. The word “multifaceted” in line 25 is closest in meaning to
(a) versatile
(b) complex
(c) many-sided
(d) multitude
21. Which of the following is NOT true about the Hawthorne study
(a) It was the first documented evidence of the psychological effects on doing work
(b) The Hawthorne study continued for five years
(c) They found that workers responded not to the level of lighting but to the fact that other work conditions were not favorable
(d) The study changed the focus from economics to a multifaceted approach
Question 22-31
As successful as it was, “mail-on-the-fly” still had its share of glitches. If they hoisted the train’s catcher arm too soon, they risked hitting switch targets, telegraph poles or semaphores, which would rip the catcher arm off the train. Too late, and they would miss an exchange.
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